Shipping Policy

At Chester's Barn, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

Processing Time

Orders are typically processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.

Shipping Method

We offer a standard shipping option to accommodate your needs. The availability of shipping method may vary depending on your location and the items in your order.

Shipping Rates

We offer free shipping to UK, USA and NL. 

Delivery Time

Delivery times vary depending on the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.

Change of Address

If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Lost Package Policy

At Chester's Barn, we strive to ensure all orders arrive on time and in perfect condition. However, in rare cases where a package is lost during transit, here’s how we handle it:

• For Customers with Shipping Protection: If you’ve purchased our Shipping Protection, we’ll send you a free replacement for any lost package—no questions asked.

• Without Shipping Protection: If Shipping Protection wasn’t purchased at checkout, the customer assumes responsibility for lost packages. We always recommend selecting Shipping Protection to safeguard your order.

If you believe your package may be lost, please contact our support team at info@chestersbarn.com, and we’ll assist you right away.

Shipping Information